Technical Account Manager - CPaaS | JavaScript | APIs | CPaaS | SIP | WebRTC | Cloud Communications | Contact Center Solutions (remote)

For our client, an international technology company specializing in cloud communications, CPaaS, contact center solutions, and customer interaction automation, we are looking for a Technical Account Manager to support customers in Brazil.

 

This is a highly client-facing role for someone who enjoys combining technology, business understanding, and direct customer interaction. The position brings together technical pre-sales, solution consulting, product demonstrations, proof-of-concepts, implementation support, troubleshooting, and post-sales technical account management.

 

As a Technical Account Manager you will help customers understand how the platform can solve their communication, contact center, automation, and integration challenges. You will support the technical side of the sales process, work closely with prospects during evaluation, and continue guiding customers as they move into implementation, adoption, and long-term success.

 

This is not a repetitive support role or a position focused only on answering tickets. It is a dynamic, consultative, customer-facing role where every project may be different. You will need to understand each customer’s context, ask the right questions, explain complex topics in a simple way, and design practical solutions that help clients feel confident in the technology they are choosing.

WHAT WE’RE LOOKING FOR IN OUR IDEAL CANDIDATE

  • We are looking for someone with experience in technical pre-sales, sales engineering, technical account management, implementation, solution consulting, or client-facing technical support.
  • The ideal candidate combines strong technical curiosity, hands-on problem-solving skills, excellent communication, and a customer-success mindset. This person should be comfortable working with both technical and non-technical stakeholders and able to translate business needs into clear technical recommendations.

KEY REQUIREMENTS

  1. Experience in technical pre-sales, sales engineering, technical account management, implementation, solution consulting, or client-facing technical support.
  2. Strong communication skills in Portuguese and English.
  3. Practical knowledge of JavaScript, APIs, integrations, and basic debugging.
  4. Ability to read technical documentation, learn complex product capabilities, and explain them clearly to customers.
  5. Familiarity with CPaaS, cloud communications, SIP, WebRTC, contact center technology, SaaS, telecom solutions, or customer interaction automation.
  6. Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
  7. Experience supporting technical demos, proof-of-concepts, pilots, onboarding, or implementation processes.
  8. Strong troubleshooting skills and the ability to identify whether an issue is technical, operational, integration-related, configuration-related, or process-related.
  9. Structured, responsible working style with attention to detail and strong follow-up.
  10. Customer-oriented mindset and ability to build trusted, long-term relationships with clients.

NICE TO HAVE

  • Previous experience in companies such as Zenvia, Blip / Take Blip, Infobip, Sinch / Wavy, Twilio, Vonage, Nvoip, TotalVoice, Pontaltech, Datora, Genesys, NICE, Talkdesk, Five9, Zendesk, Freshworks, or other cloud communications, CPaaS, CCaaS, telecom, SaaS, customer engagement, or contact center technology platforms will be highly valued.
  • Experience with WhatsApp Business API, omnichannel messaging, conversational AI, voice APIs, IVR, virtual numbers, CRM integrations, call flows, or customer experience automation will also be considered a strong advantage.

MAIN JOB FUNCTIONS

  1. Lead and participate in technical discovery conversations with prospects and customers to understand their business goals, communication flows, integration needs, operational challenges, and possible use cases.
  2. Translate customer needs into clear technical recommendations, helping clients understand how the platform can support their voice, messaging, contact center, automation, and customer interaction scenarios.
  3. Present platform capabilities, APIs, SDKs, integration options, call flows, and communication features in a clear, practical, and business-oriented way.
  4. Prepare and deliver tailored technical demos, proof-of-concepts, and pilot projects that show customers how the solution can work in their real environment.
  5. Support the sales team throughout the sales cycle by providing technical input for proposals, presentations, RFPs, RFIs, solution architecture discussions, and customer-facing materials.
  6. Help customers during implementation and onboarding, guiding them through configuration, integration, testing, and successful platform adoption.
  7. Create or adjust basic JavaScript scripts, sample code, technical examples, and integration references to support demos, quick validations, troubleshooting, and customer enablement.
  8. Provide hands-on technical consultation and troubleshooting support, helping identify whether an issue is related to the platform, integration logic, configuration, connectivity, or customer-side processes.
  9. Act as a trusted technical bridge between customers and internal teams, ensuring that requirements, risks, timelines, open questions, and next steps are clearly communicated and properly followed up.
  10. Guide customers on best practices for deploying CPaaS and cloud communication solutions in their own environments.

 

You will be successful in this role if you enjoy solving technical problems, explaining complex topics in a simple and practical way, working directly with customers, and taking ownership of projects from the first technical conversation through successful implementation and long-term customer success.

WHY JOIN THIS TEAM

  1. International technology company with strong growth in LATAM and Brazil.
  2. Competitive compensation in USD.
  3. Performance-based bonus opportunities.
  4. Opportunity to work with advanced cloud communication, CPaaS, contact center, and customer interaction automation solutions.
  5. Complex and non-standard customer projects instead of repetitive support tasks.
  6. High level of ownership across technical discovery, demos, proof-of-concepts, implementation, troubleshooting, and customer success.
  7. Direct exposure to business stakeholders, technical teams, and international clients.
  8. Remote / flexible work format within LATAM.
  9. Career growth opportunities in technical sales, solution consulting, customer engineering, technical account management, and cloud communications.

THREE KEYS TO SUCCESS IN THIS ROLE

  1. Strong technical foundation with a customer-oriented mindset
  2. You should be comfortable working with APIs, JavaScript, integrations, technical documentation, and cloud communication concepts, while always keeping the customer’s business needs and successful adoption at the center.
  3. Clear communication in Portuguese and English

 

If you are motivated by the opportunity to work with advanced cloud communication solutions, support customers in Brazil, and combine technical knowledge with direct client interaction, we would be happy to receive your application: cv@tk-recruitment.com

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